❓ FAQ

Frequently asked

Got questions? We've got answers.

What is Max & Paws Coffee Co.?

Max & Paws Coffee Co. is an online coffee and lifestyle brand created for coffee lovers and dog lovers. We offer coffee beans, mugs, accessories, and pet-friendly products inspired by the joy of sharing everyday moments with your dog.

Where are you located?

We are currently an online-based business. Our long-term vision is to open a dog-friendly coffee shop where customers can enjoy coffee alongside their pets.

Do you sell real coffee?

Yes! We offer premium coffee beans sourced from trusted suppliers. Our goal is to provide high-quality coffee that you can enjoy at home.

How long does shipping take?

Orders are typically processed within 2–5 business days. Shipping times may vary depending on your location, but most orders arrive within 7–14 business days.

Do you offer returns or exchanges?

Yes, we accept returns on unused items within 14 days of delivery. If there is an issue with your order, please contact us and we will make it right.

Are your products pet-safe?

Our dog-related products are designed with pet safety in mind. However, always supervise your pet when using new products and ensure items are appropriate for your dog’s size and behavior.

Can I submit my dog for “Dog of the Month”?

Yes! We love featuring our community. You can submit your dog through our website by uploading a photo and sharing your favorite coffee moment with your pup.

Do you offer gift options?

Yes, we offer coffee and dog-themed gift bundles that are perfect for birthdays, holidays, and special occasions.

How can I stay updated on new products and promotions?

You can join our email list to receive updates, exclusive offers, and early access to new product drops.

Do you plan to open a physical coffee shop?

Yes! Max & Paws Coffee Co. is growing into a brand that will include a dog-friendly coffee space in the future.

How can I contact you?

For questions or support, please email us at support@maxandpaws.com or use the contact form on our website. We’re happy to help!